Alteva Ships More Than 1,000 Polycom VVX Business Media Handsets
It has been only a month since the Polycom VVX business media handsets were launched and Alteva, a provider of hosted unified communications as a service (UCaaS), has sold more than 1,000 units of...
View ArticleCombining Driver Interfaces with IVR Systems to Reduce Driver Distraction
Interactive voice response (IVR) systems are increasingly being implemented in in-vehicle information systems to help minimize visual and manual distractions while driving. New federal guidelines on...
View ArticleGood IVR is Easier than You Think
Sometimes a bad first experience can color or perspective for years.
View ArticleCustomer Support Channels are Changing
Interactive voice response (IVR) has come a long way. Experts are predicting that the familiar process of calling a toll-free number and speaking with an agent will largely disappear in the next...
View ArticleIfbyphone Unveils PCI-Compliant IVR System for Direct Response TV Marketers
Ifbyphone, a provider of Interactive Voice Response (IVR) systems, announced the launch of a PCI compliant IVR solution for direct response TV (DRTV) marketers.
View ArticleNewNet Communication Technologies' Mobile Messaging Products Help Overcome...
Do you remember when sending a text message used to require going in and out of the inbox and outbox folders to keep up with a conversation? The capabilities of SMS texting have come a long way, and...
View ArticleDubai Hospital Administration Implements New IVR System
An interactive voice response (IVR) system acts as a link between a customer and a company. Having an IVR system helps a business save several hours of agent time. Previous IVR systems were limited to...
View ArticleIVR-based Surveys are Simple and Cost-effective Alternatives to CATI
With advances in voice recognition technology, interactive voice response (IVR) systems have improved significantly in last few years. As a result, many applications have emerged, including surveys via...
View ArticleIVR Helps Build Business
We used to take turns answering the phone at one company where I worked. Each day, one of us would be assigned to field calls. Needless to say, productivity dipped substantially for whomever was...
View ArticleWhy IVR Systems are Good for Business
A common use for the IVR system is covering the phones when the business is closed due to a holiday. With the Fourth of July just around the corner, companies throughout the nation are making an extra...
View ArticleCreating a Voice Application in Your IVR System? It's Easy with Nimblevox
Interactive voice response (IVR) systems can really make or break a customer experience. While some companies understand this and really work at developing a system that proactively helps the customer...
View ArticleMake Your IVR Work for You and Your Customers
Interactive voice response (IVR) may be one of the most ubiquitous technologies used by contact centers, but it's also one of the most hated technologies by customers. The reason isn't that there is...
View ArticleNewNet Communication Technologies Expands Sales Team to Grow Secure...
Every day, the number of features, functions and capabilities on mobile devices continues to expand. One of the most common uses of these mobile devices, whether it's a smartphone, tablet or laptop, is...
View ArticleDNREC Launches New Hunting and Trapping Registration System
The Delaware Department of Natural Resources and Environmental Control (DNREC) recently launched a new Hunting and Trapping Registration System, which can be accessed via mobile devices as well as...
View ArticleNewNet Communications' Traxcom Products Ensure Security in Transaction Processes
The proliferation of mobile devices has led to improved app development, features and capabilities. Think about how many different things you can accomplish from your smartphone or tablet alone - using...
View ArticleIVR and Billing Products Enhance NewNet Communication Technologies'...
The Nimblevox platform is a hosted IVR solution that may be customized by anyone who wants to develop, deploy and manage voice applications, SMS campaigns and telephony services in the cloud. Turning...
View ArticleNewNet SMS Firewall Protects Networks from SIM Card Security Breaches
Mobility has become a common part of everyday life for both consumers and enterprises alike. However, as most technology areas are revealing, security remains one of the top concerns and hackers and...
View ArticleIVR Systems Enable Smart Outbound Surveying
While most contact centers use interactive voice response (IVR), too many of them use them for one reason only: to route calls. But it's easy to forget that IVR technology is about more than just...
View ArticleJapan and Australia Contribute Largest Share to APAC Contact Center...
The contact center application market in the Asia-Pacific region recorded revenue of more than $703 million in 2012, according to a new report from Frost & Sullivan, with the two largest markets,...
View ArticleSkyview Capital Builds Portfolio to Enable Telecom and Software Growth
Despite the gloomy economy for the past few years, there are some industries that have seen immense growth, innovation and development. Take telecom, for example. More than $80 billion in...
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